Last updated: 01/01/2023
🐾 Welcome to Cheap Canine Kits Store! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our site, you agree to these Terms. If you don’t agree, please don’t use our services. We’ve tried to make this as clear as possible – no legal jargon, just straightforward info to keep both tails wagging!
1. Who We Are
Cheap Canine Kits Store (“we”, “us”, “our”) is an online retailer specialising in quality, affordable dog products including:
- Dog bedding and accessories
- Collars and leads
- Dry and wet dog food
- Health and hygiene products
Our website www.caninekits.com is designed for dog owners who value both quality and value.
2. Your Responsibilities
2.1 Account Information
If you create an account, you must provide accurate information and keep it updated. You’re responsible for all activities under your account.
2.2 Prohibited Activities
You agree not to:
- Use our site for any illegal purpose
- Attempt to gain unauthorized access to our systems
- Use automated systems to extract data
- Misrepresent your identity or the intended use of products
3. Products and Services
3.1 Product Descriptions
We strive for accurate product descriptions, but colors may vary slightly due to screen settings. If you receive an item significantly different from described, please contact us.
3.2 Product Restrictions
Some products have special conditions:
- Dog food (wet or dry): Non-returnable for health and safety reasons
- Health & hygiene products: Cannot be returned if opened
4. Ordering and Payment
4.1 Placing Orders
By placing an order, you’re making an offer to purchase which we may accept or decline. We’ll confirm acceptance by sending you an order confirmation email.
4.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
All payments are processed securely. We don’t store your full payment details.
4.3 Pricing
Prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.
5. Shipping and Delivery
5.1 Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and holidays).
5.2 Shipping Options
We offer:
- Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: Via EMS for orders over £50, delivered in 15-25 business days after dispatch
5.3 Delivery Areas
We ship worldwide except some Asian and remote areas. International customers may be subject to customs fees.
6. Returns and Refunds
6.1 Return Policy
We offer a 15-day return window from the date you receive your order. See our Returns Policy for full details.
6.2 Refund Process
Refunds are issued to the original payment method within 5-10 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.
7. Intellectual Property
All content on our site (logos, text, images) is our property or used with permission. You may not use it without our written consent.
8. Liability Limitations
8.1 Product Use
You’re responsible for proper use of products. Follow all manufacturer instructions, especially for:
- Collars and leads (ensure proper fit)
- Health products (follow dosage instructions)
- Food products (check ingredients for allergies)
8.2 Website Use
We’re not liable for:
- Temporary website unavailability
- Any indirect or consequential losses
- Events beyond our reasonable control
9. Privacy
Your privacy matters to us. See our separate Privacy Policy for details on how we handle your personal information.
10. Changes to These Terms
We may update these Terms occasionally. The latest version will always be on our website with the “Last updated” date.
11. Contact Us
Questions? We’re faster than a terrier after a squirrel!
Email: [email protected]
Address: Cheap Canine Kits Store, 5 Church St, Carlisle, GB CA3L 6AW
🐕 Thanks for choosing Cheap Canine Kits Store – where your pup’s happiness is our top priority!
