Term and Conditions

Last updated: 01/01/2023

1. Who We Are

Cheap Canine Kits Store (“we”, “us”, “our”) is an online retailer specialising in quality, affordable dog products including:

• Dog bedding and accessories
• Collars and leads
• Dry and wet dog food
• Health and hygiene products

Our website www.caninekits.com is designed for dog owners who value both quality and value.

2. Your Responsibilities

2.1 Account Information

If you create an account, you must provide accurate information and keep it updated. You’re responsible for all activities under your account.

2.2 Prohibited Activities

You agree not to:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Use automated systems to extract data
• Misrepresent your identity or the intended use of products

3. Products and Services

3.1 Product Descriptions

We strive for accurate product descriptions, but colors may vary slightly due to screen settings. If you receive an item significantly different from described, please contact us.

3.2 Product Restrictions

Some products have special conditions:

• Dog food (wet or dry): Non-returnable for health and safety reasons
• Health & hygiene products: Cannot be returned if opened

4. Ordering and Payment

4.1 Placing Orders

By placing an order, you’re making an offer to purchase which we may accept or decline. We’ll confirm acceptance by sending you an order confirmation email.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your full payment details.

4.3 Pricing

Prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

5. Shipping and Delivery

5.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: Via EMS for orders over £50, delivered in 15-25 business days after dispatch

5.3 Delivery Areas

We ship worldwide except some Asian and remote areas. International customers may be subject to customs fees.

6. Returns and Refunds

6.1 Return Policy

We offer a 15-day return window from the date you receive your order. See our Returns Policy for full details.

6.2 Refund Process

Refunds are issued to the original payment method within 5-10 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our site (logos, text, images) is our property or used with permission. You may not use it without our written consent.

8. Liability Limitations

8.1 Product Use

You’re responsible for proper use of products. Follow all manufacturer instructions, especially for:

• Collars and leads (ensure proper fit)
• Health products (follow dosage instructions)
• Food products (check ingredients for allergies)

8.2 Website Use

We’re not liable for:

• Temporary website unavailability
• Any indirect or consequential losses
• Events beyond our reasonable control

9. Privacy

Your privacy matters to us. See our separate Privacy Policy for details on how we handle your personal information.

10. Changes to These Terms

We may update these Terms occasionally. The latest version will always be on our website with the “Last updated” date.

11. Contact Us

Questions? We’re faster than a terrier after a squirrel!

Email: [email protected]

Address: Cheap Canine Kits Store, 5 Church St, Carlisle, GB CA3L 6AW