At Cheap Canine Kits Store, we want you and your furry friend to be completely happy with every purchase. If something isn’t quite right, our returns process is as simple as teaching a golden retriever to fetch!

Who We Cater To

Based on our product range and website style, we serve budget-conscious dog owners worldwide who want quality products without breaking the bank. Our playful, pup-loving tone reflects our customers’ passion for their canine companions.

Our Returns Promise

We offer a 15-day return window from the date you receive your order. Most items can be returned for a refund or exchange, except:

  • Dog Food (wet or dry): For health and safety reasons, we cannot accept returns on any food products
  • Opened Health & Hygiene products: Items like shampoos or medications cannot be returned once opened

How to Return an Item (Step by Step)

  1. Contact us within 15 days at [email protected] with your order number and reason for return
  2. We’ll send you a Return Authorization Number (RAN) and instructions
  3. Pack the item securely in its original packaging (with tags still attached)
  4. Include a copy of your order confirmation or the RAN inside the package
  5. Ship to:
    Cheap Canine Kits Store Returns, 5 Church St, Carlisle, GB CA3L 6AW

Refund Information

Once we receive your return:

  • Processing time: 3-5 business days
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Allow 5-10 business days for the refund to appear in your account
  • Shipping costs: Original shipping fees are non-refundable (unless the return is due to our error)

Exchange Process

Want a different size or color? Just follow the return steps above and:

  1. Clearly state you’d like an exchange and specify the replacement item
  2. We’ll ship your new item once we receive the return (standard shipping rates apply)
  3. For size exchanges on collars, include your dog’s neck measurement to ensure perfect fit!

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Cheap Canine Kits Team,

I would like to return/exchange the following item from my order #[Your Order Number]:

  • Product Name: [Item Name]
  • Reason for Return: [Size Issue/Defective/Changed Mind/etc.]

For exchanges, I would like: [New Item Details if Applicable]

Please send me the return authorization details at this email address: [Your Email]

Thank you,
[Your Full Name]

Important Paws Notes

  • Items must be unused and in original condition with tags attached
  • We recommend using a trackable shipping service as we can’t be responsible for lost returns
  • International customers: Please mark the package as “Returned Goods” to avoid customs charges

Any questions? Our customer service team responds faster than a terrier after a squirrel! Email us at [email protected].