Welcome to Cheap Canine Kits Store’s FAQ page! We’ve compiled answers to common questions about our products, delivery, payments and more. If you can’t find what you’re looking for, our friendly team is always ready to help at [email protected].

About Our Store

Who is Cheap Canine Kits Store for?
We cater to dog owners worldwide who value both quality and affordability! Our target customers are:
  • Budget-conscious pet parents looking for premium products at 30-40% off RRP
  • Owners who prefer convenient home delivery of dog essentials
  • Those stocking up on food, bedding or health products
  • Multi-dog households or groups who can combine orders
What’s your store style?
We’re all about friendly, reliable service with a playful canine twist! Our website reflects:
  • Clear, straightforward navigation with well-organised categories
  • Warm, approachable language with dog-themed puns and emojis 🐶
  • Transparent pricing and delivery information
  • Focus on value without compromising quality

Products & Shopping

What types of products do you offer?
We specialise in essential, high-quality dog supplies at discounted prices:
  • Premium dry food (Royal Canin, Arden Grange)
  • Wet food options for varied diets
  • Comfortable bedding for restful doggy naps
  • Durable collars & leads for walkies
  • Health & hygiene products to keep pups happy
How do I know if a product is right for my dog?
Each product page includes detailed descriptions and specifications. For food, we recommend:
  • Checking your dog’s usual brand/size preferences
  • Consulting our feeding guidelines
  • Starting with smaller quantities if trying new products
Remember – you have 15 days to return if something isn’t quite right!

Delivery & Shipping

What are my delivery options?
We offer two tail-wagging delivery services:
  1. Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx with tracking
  2. Free Shipping: 15-25 day delivery via EMS for orders over £50
Pro tip: Team up with fellow dog owners to reach the £50 free shipping threshold!
Do you ship to my country?
We ship worldwide except certain Asian countries and remote islands/territories due to customs restrictions. You’ll see if we deliver to your location during checkout. We’re constantly expanding our delivery network – more wagging tails worldwide!
How long will my order take?
All orders are processed within 1-2 working days, then:
  • Standard: 10-15 days after dispatch
  • Free shipping: 15-25 days after dispatch
You’ll receive tracking information once dispatched.

Payments & Accounts

What payment methods do you accept?
We accept all major payment cards:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
How do I create an account?
Simply start the checkout process and choose to create an account. Benefits include:
  • Faster future checkouts
  • Order tracking
  • Exclusive offers
  • 10% off your first order when you sign up for our newsletter!

Returns & Refunds

What’s your return policy?
We offer hassle-free returns within 15 days of delivery if:
  • Your pup rejects new food (no dog-eared excuses needed!)
  • Items arrive damaged or incorrect
  • You simply change your mind
Email [email protected] to initiate returns.
How long do refunds take?
Once we receive returned items, refunds are processed within 5-7 working days, depending on your payment method.

Still Have Questions?

Our friendly team is always happy to help! Contact us at [email protected] or write to:

Cheap Canine Kits Store
5 Church St, Carlisle, GB CA3L 6AW

Happy shopping from all of us at Cheap Canine Kits Store! 🐾